Main tasks
- Classifies support topics
- Prepares response drafts
- Creates records and escalation status
Bot role
Support Agent
Handles routine support flows faster so the team only sees the cases that truly need a person.
Integrations
- Helpdesk
- CRM
- Knowledge base
- Notifications
Starter includes
- Ticket classification
- Reply drafts
- Basic routing
Business includes
- Escalation rules
- Status tracking
- Support reporting